Claims can take anywhere from 30 days, up to several months if our billing department needs to submit clinical records to them.  You can always reach out to your insurance company to be sure they received the claim and get an update on the status.  Once the claim is processed, you should receive an EOB (explanation of benefits) from your insurance company explaining what was covered or denied, and any patient responsibility (deductible, co-pay, or co-insurance).  Any patient responsibility will be billed to you by CNY directly and you will see this on your billing statement once we enter the processed claim.  Payment in full is due by the due date unless you request a payment plan with CNY, and we set that up for you.